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Inbound Billing Support Representative
No cold calls required.
IPOWER was established in 2001 and has been growing by leaps and bounds ever since. We are one of the top five largest technology companies specializing in hosting websites worldwide and have recently renovated our 15,000 square-foot facility to prepare for future expansion. IPOWER is a respected name in the web hosting industry, and has received awards such as "Best Host of the Year" by 100Best and "#1 Fastest Growing Shared Web Hosting Provider Worldwide" by Netcraft.
The Billing Support Inbound Representative provides telephone support to customers with questions about account billing issues. The representative will investigate individual customer issues and then provide appropriate sales solutions on each call. They will also support other departments including sales and technical support. This position will work with a Billing Lead and report to a Billing Supervisor.
Responsibilities
- Answer telephone inquiries in the Billing Queue.
- Perform appropriate and timely investigation and problem solving.
- Meet performance standards set by the department, number of calls/sales.
- Answer basic technical support questions.
Skills/Requirements
- Proficiency in Windows XP, 2000, 98
- Skilled in Excel and Word.
- Basic knowledge of standard web technologies (servers, domains, email and ftp)
- Basic knowledge of the web, browsers, and the internet
- Detail oriented, accurate data entry skills
- Customer service background, dealing with irate customers, etc.
- Strong verbal and written communication skills
- Excellent analytical and problem solving skills
- Comfortable in a fast paced, stressful environment
Other Desired Attributes
- Desire to learn, energetic and passionate about personal growth
- Flexibility and ability to multi-task
- High level of integrity
Salary is $13/hour plus commission structure and benefits.
This position is a full time, non-exempt position.
Local candidates only need apply
Background check will be required upon offer of employment.
We are conveniently located in Downtown Phoenix and easily accessible to several major freeways.
To contact our recruiting office, please e-mail resumes@ipower.com
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